Most orders will ship the next business day.  
If for any reason we cannot ship to you the next day and it takes longer than five days, we will issue you a credit of 10% on your full purchase.
If you are a reseller, kindly send us your tax registration data, so we can offer you tax free shipping.  Otherwise we are required by law to take and submit these taxes.  Such is life.
We cannot guarantee when an order will arrive given the situation with USPS these days. Consider any shipping or transit time an estimate, but you will receive a tracking number. We encourage you to order in a timely fashion to avoid delays caused by shipping.
If for any reason you are not happy with your item(s), just email us and let us know you are sending it back. The item(s) must be shipped back to us in the original packaging and sent by the same method (ex. USPS Flat Rate Box, etc.) and in the same condition as when it left our hands and we will issue your refund.
We will gladly accept the return of any tool, book, or whatever you purchased, if you are not fully satisfied, provided you let us know within 7 days from the date of receipt. Contact us by email via the Contact Us page.  
Where we can we will recycle shipping materials.
Yes, we do ship international.